The government is now allowing a Medicare payment for any consultations that can be safely provided to any Medicare-eligible Australians. These consultations are Medicare rebateable at present, and will be bulk billed for pension and Healthcare Card holders. Non-Medicare eligible patients may be charged directly.
Examples of services are repeat scripts, ongoing referrals, discussion about mental health issues or ongoing symptoms. Review of pathology or imaging results. It is strongly advised that people with symptoms suggestive of a cold or flu remain at home and have a telehealth consult to assess risk. For severe respiratory symptoms, it is appropriate to contact the local hospital for advice on how to attend.
Other services that can be provided include care plans and health assessments and these will involve our nurses as well. Where our receptionists are uncertain if you need a face to face appointment a time will be given for a telehealth appointment and you will be asked to come in if it is judged to be more appropriate.
What are telehealth services and how do they work in Mandurah?
Telehealth services allow patients in Mandurah to consult with healthcare professionals via video or phone calls, providing convenient access to medical care from home. These services are particularly beneficial for individuals in rural or remote areas, or those with mobility challenges. Eligible patients can access a range of services, including general practice consultations, mental health support, and chronic disease management, all covered under the Medicare Benefits Schedule (MBS).
Who can access telehealth services?
In Mandurah, telehealth services are available to Medicare-eligible individuals who have an established clinical relationship with their healthcare provider. This means patients who have visited their GP in person within the last 12 months. However, there are exemptions for certain groups, including:
- Individuals in isolation or quarantine due to COVID-19
- Children under 12 months of age
- Patients experiencing homelessness
- Those requiring mental health support
- Pregnant individuals seeking counselling
- Patients receiving care at Aboriginal Medical Services
- Individuals in disaster-affected areas
- Patients accessing urgent after-hours services
These exemptions ensure that essential healthcare services remain accessible to all, regardless of circumstances.
How can I access telehealth services in Mandurah?
To access telehealth services in Mandurah, start by contacting your GP or healthcare provider to discuss your eligibility and schedule a consultation. If you’re a new patient, an initial in-person visit may be required to establish a clinical relationship. Once eligible, you can participate in consultations from the comfort of your home, using a computer, tablet, or smartphone with internet access. This convenient option is especially beneficial for managing chronic conditions, mental health concerns, or routine check-ups.
